Every invoice in the customer portal has a status that tells you where it is in the payment lifecycle.
Invoice statuses
- Draft — The invoice is being prepared and has not been finalized yet.
- Open — The invoice is ready for payment.
- Paid — Payment has been received.
- Uncollectible — The invoice could not be collected. Contact support to resolve this.
- Void — The invoice was canceled and is no longer due.
How to find an invoice
- Sign in to the customer portal.
- Go to Billing.
- Browse the invoice list or use the search/filter options.
Payment issues
If an invoice fails to pay, check that your default payment method is up to date in Settings. For further help, open a billing support ticket.