The Problem Nobody Was Solving
Independent mortgage brokers lose 15–25% of deals to document delays. That’s not just a statistic—it’s a financial hit. For every deal that falls through, they lose $2,000 to $5,000 in commissions. And the time spent chasing borrowers—six to ten hours per loan—is time that could be used for higher-value tasks like closing deals or building relationships.
TL;DR: How We Built DocChaser: From Idea to Product addresses document delays in mortgage brokering. By automating borrower document collection, it saves time and reduces deal losses. The solution focuses on real-world needs, not just enterprise-level features.
Key Takeaways:
- DocChaser automates document collection to prevent delays in mortgage deals
- Brokers lose 15–25% of deals due to document delays, costing $2,000–$5,000 in commissions
- Existing platforms are either too expensive or too basic for independent brokers
- Reminders via email, SMS, and phone calls ensure timely borrower submissions
- Encrypted documents with AES-256-GCM security meet TRID and ECOA compliance
- DocChaser enables brokers to reclaim hours weekly for higher-value tasks
Big software companies build for the Fortune 500. They don’t build for the independent broker down the street. That’s why we focused on solving a problem no one else cared to address: the chaos of document collection.
Discovery: The Gap We Found
We spent months talking to brokers. The same frustration came up every time: "I spend half my day chasing documents." Email threads disappear. Voicemails go unanswered. Deals stall—and when they do, they die.
Existing solutions were either too expensive—enterprise platforms starting at $10,000 per month—or too basic. Shared folders and email threads can’t handle the volume. Brokers needed something that fits their workflow, not the other way around.
Building DocChaser
We asked: What if borrowers submitted documents on time, without the broker having to chase them? The answer was DocChaser.
DocChaser is a white-labeled borrower portal that automates document collection. Brokers can launch a fully branded portal in under a day, invite borrowers, and let the system handle the rest. Reminders are sent via email, SMS, and phone calls. Every document is encrypted with military-grade AES-256-GCM. TRID and ECOA compliance is baked in from the start.
It’s not just about automation—it’s about giving brokers back their time. Imagine a borrower forgetting to send a W-2 form. With DocChaser, the system sends a reminder. No more missed deadlines, no more lost deals.
Launch and Early Results
We launched DocChaser in 2025. The results? Brokers report faster document turnaround, fewer delays, and more time to focus on closing loans. One broker said they saved 4 hours weekly—time they now use to mentor clients or prep for the next deal.
DocChaser proves that vertical software for underserved markets can make a real difference. It also shows TerraKode doesn’t just talk about building products—we build them. And we’re not done yet.
Visit DocChaser to see how it works, or contact TerraKode to build your own solution for your industry. The future of your business starts with a better way to collect documents.
Frequently Asked Questions
- Q: How does DocChaser solve document delays for mortgage brokers? DocChaser automates document collection through a borrower portal, sending reminders via email, SMS, and phone calls to ensure timely submissions.
- Q: What problem did DocChaser address in the mortgage industry? Document delays cause 15–25% of deals to fall through, costing brokers lost commissions of $2,000–$5,000 per deal.
- Q: Why wasn’t the mortgage brokering problem solved before? Traditional software solutions were either too costly for small brokers or too simplistic, failing to handle the volume and complexity of document collection efficiently.
- Q: How long does it take to set up DocChaser for a broker? Brokers can launch a fully branded DocChaser portal in under a day, streamlining the document collection process without disrupting their workflow.
- Q: What compliance standards does DocChaser meet? TRID and ECOA compliance are built into the platform, ensuring all document collection processes adhere to industry regulations from the start.